FAQ

DUE TO COVID-19 THERE WON’T BE ANY RETURNS OR EXCHANGE AT THIS TIME UNTIL FURTHER NOTICE

IMPORTANT NOTICE FROM FROM QUEENCOLLEXXIONS

PLEASE READ OUR “FAQ” BEFORE PLACING YOUR ORDER!!

USE CODE “FREE” ON ALL USA ORDER $100 or MORE.

Shipping Information

Please ensure that your billing and shipping addresses are correct prior to completion of your order. Due to cardholder security, we will no longer update shipping addresses.

Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed. Please use the same formatting that the USPS uses when delivering your mail. Include apartment or suite Numbers and always make sure you are using the correct zip code and city.

Packages that are ‘returned to sender’ due to incorrect shipping information provided by customer, will be issued a store credit minus shipping costs.

Please contact your local USPS post office providing your tracking details. If your package is confirmed as lost or stolen, please initiate a Lost/Stolen package claim with USPS. We will not replace USPS confirming package(s) delivery.

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it.
( IF YOU NEED HELP IN CANCEL YOUR ORDER KINDLY 📞 US @ 301 789 6448)

All domestic orders are processed and shipped within 3 to 5 business days. However, Due to COVID-19 safety precautions in our warehouse, orders may take an additional 5 to 7 business days to ship. ( ANY QUESTIONS ON THIS 📞 US @301 789 6448)

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